What is CRO?
Conversion Rate Optimisation Services
Usability Analysis is the first step of Conversion Rate Optimisation (CRO). A process which aims to identify the areas of your website which are failing to retain visitors and convert them into customers.
Our UX specialist set up click maps, heat maps, and other tools to track user behaviour on your website. We combine these tools with data gained from Google Analytics and SEMrush to build an image of how visitors are currently engaging with your content. Or not.
Google Tag Manager can also be utilised to track events on your website, such as button clicks for purchases and downloads.
Based on the data obtained and our considerable experience, we then generate a CRO strategy which will guide us towards increasing dwell time and conversion rates on your website.
UX audit
Your website CRO strategy includes a UX audit. A ready-made plan to improve the user experience and thereby increase conversions and other site KPIs:
- A detailed list of the issues identified, and on what pages they were found, accompanied by screenshots and an explanation of why they are considered an issue;
- Prioritization of all identified problems (high, medium, and low level);
- Recommendations for fixing those issues with the best practice screenshots added.
This report is your roadmap towards possible design changes.
Optimizing Your Interface and User Experience
The next stage of CRO is gradually fixing the issues revealed by creating new UX/UI solutions based on the UX audit’s recommendations.
We first focus on the most critical flaws, using analytics and A/B testing to measure results. The changes that deliver the best results are implemented site-wide before moving on to the next task.
Don’t Wait to Redesign Your Website
Let us help you improve your website’s performance and increase conversions with our data-driven and user-centred CRO service.
Contact us today and let us help you improve the KPIs of your website by optimising the interface and improving the user experience.
“After working with us for 8 years, Investors in Property requested a full website redesign, but we encouraged them to first look at the data before making design changes that may have been unnecessary. Using heat maps and GA data, we identified key areas of improvement and made changes to those areas. Why throw the baby out with the bathwater?!“
Stuart Watkins
Owner, LWDA
Explore our
CRO wins
Feel free to explore our recent case studies. We think this will give you a good feel for what is achievable. Then, when you’re happy to talk, just get in touch via phone, email or form and we’ll discuss your requirements.
FAQ: Top 5 Questions About Conversion Rate Optimization (CRO)
Conversion Rate Optimisation (CRO) is the process of improving a website or landing page to increase the percentage of visitors who take a desired action, such as making a purchase, signing up for a newsletter, or filling out a contact form. It’s important because it maximizes the value of your existing website traffic, leading to increased revenue and improved ROI from your marketing efforts.
Effective CRO strategies include:
- A/B Testing: Comparing two versions (A and B) of a webpage to determine which one performs better in terms of conversion rates.
- User Experience (UX) Improvements: Enhancing website navigation, layout, and content to make it more user-friendly and engaging.
- Call-to-Action (CTA) Optimization: Crafting compelling CTAs that prompt visitors to take action.
- Landing Page Optimisation: Creating focused, high-converting landing pages for specific marketing campaigns.
- Data Analysis: Utilising data and analytics tools to identify conversion bottlenecks and areas for improvement.
Selecting the right elements to test in CRO experiments depends on your specific goals and the nature of your website. Typically, you should consider testing elements like headlines, images, CTAs, form fields, page layout, and even the colour scheme. Start with elements that have a high impact on user behaviour and iterate from there based on your findings.
The timeline for seeing results from CRO efforts varies depending on factors such as the volume of traffic, the complexity of your website, and the nature of the changes being tested. Some improvements may yield quick results, while others may take weeks or months to show significant impact. It’s essential to be patient and consistently analyze the data to make informed decisions.
To measure the success of CRO initiatives, you should track key performance indicators (KPIs) such as:
- Conversion Rate: Monitor the percentage of visitors who complete your desired action.
- Revenue: Analyze whether CRO efforts lead to increased sales and revenue.
- Click-Through Rate (CTR): Measure how effectively CTAs and links encourage users to click through to other pages.
- Bounce Rate: Check if CRO changes reduce the rate at which visitors leave your site after viewing only one page.
- Average Session Duration: Evaluate whether improvements lead to longer user engagement.
Continuous monitoring and analysis of these metrics using tool such as Google Analytics will help you gauge the effectiveness of your CRO efforts and make data-driven adjustments to further optimise conversions.